Privacy Policy

Last updated: March 30, 2026

1. Introduction

0Latency ("we", "our", or "us") operates a persistent memory layer API for AI agents. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

2. Information We Collect

We collect the following types of data:

• Account Information: Email address, API keys, and authentication credentials
• Memory Data: Content you store via our API, including conversation histories, facts, preferences, and other structured data submitted by your AI agents
• Usage Data: API call logs, query patterns, memory access patterns, and performance metrics
• Technical Data: IP addresses, request headers, and system metadata for security and debugging purposes

3. How We Use Your Data

We use your data for the following purposes:

• Service Delivery: To power the memory API and provide sub-100ms recall for your AI agents
• Service Improvement: To optimize performance, fix bugs, and develop new features
• Security: To detect fraud, prevent abuse, and protect our infrastructure
• Support: To respond to your questions and troubleshoot issues
• Billing: To process payments and manage your subscription

We never use your memory data to train AI models or share it with third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Infrastructure: Hosted on DigitalOcean in SOC 2 Type II certified data centers
• Database: PostgreSQL with encryption at rest and in transit (TLS 1.3)
• Embeddings: Vector data encrypted using AES-256
• Access Control: Role-based access controls (RBAC) and API key authentication with bcrypt hashing
• Backups: Daily automated backups retained for 30 days

While we implement robust security measures, no system is 100% secure. You are responsible for keeping your API keys confidential.

5. Data Retention

We retain your data as follows:

• Memory Data: Retained until you delete it via the API or dashboard, or until account termination
• Account Data: Retained for the duration of your account plus 30 days after termination
• Usage Logs: Retained for 90 days for debugging and security purposes
• Billing Records: Retained for 7 years as required by law

6. Your Rights

You have the following rights regarding your data:

• Access: View all your stored memories via the API (GET /memories) or dashboard
• Export: Download your data in JSON format via the API
• Delete: Remove individual memories (DELETE /memories/:id) or delete your entire account
• Rectification: Update or correct your account information
• Portability: Export your data in a machine-readable format

To exercise these rights, use the API endpoints or contact [email protected].

7. Data Sharing

We do not sell your data. We may share data only in these limited circumstances:

• Service Providers: DigitalOcean (hosting), Stripe (payments) — all bound by strict data protection agreements
• Legal Compliance: When required by law, subpoena, or court order
• Business Transfers: If we are acquired or merge with another company, your data may be transferred (you will be notified)

8. International Data Transfers

Your data is stored in the United States. If you access our services from outside the US, your data will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.

9. Cookies and Tracking

We use minimal tracking:

• Essential Cookies: For authentication and session management
• Analytics: We use privacy-respecting analytics (no third-party trackers) to understand API usage patterns

You can disable cookies in your browser, but this may affect service functionality.

10. Children's Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 14 days before taking effect. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights:

• Email: [email protected]
• GitHub: Open an issue